 |
|
What is your shipping policy?
My package was undeliverable.
What is your return policy?
How do I order a commissioned piece of art?
Can you do a painting from a favorite photograph of mine?
Can I order a duplicate of an item I see at the KnockOut Design Gallery that is marked sold?
Can I order a duplicate of a piece of fine art that has been sold preiously?
Can I order a custom piece of artisan jewelry that is composed of gold?
Why did the artist decline to accept my fine art commission or custom artisan jewelry order?
What is a giclee print?
What if I don't want to pay for the phone call?
|
| |
Q: What is your shipping policy?
A: Currently, we ship all jewelry using USPS. All fine art is shipped UPS, ground.
If you prefer another shipper, please call to place your order.
|
Q: My package was undeliverable.
A: Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund (including shipping charges).
We are unable to re-ship orders that are returned to us as undeliverable.
Note: If you've had problems in the past with package shipments, please call us to specify a certain carrier to use, and we will try our best to accomodate your special request.
|
Q: What is your return policy?
A: Shipped Online or Phone Orders:
For orders placed online and shipped, we offer a 30-day, no questions asked, money back guarantee. If you are not satisfied within 30 days of the return invoice date, please call us immediately to receive a return authorization number. Ship the item back undamaged using the original shipping carton by the date provided on your invoice using a carrier of your choice. You will then be refunded the original purchase price; however, the return shipping will not be refunded.
Note: If you return the work to us without a return authorization number, you will not be refunded.
Commissioned fine art works and custom artisan jewelry orders: As is customary, all sales of commissioned fine art and custom created artisan jewelry are final. If however art work, jewelry piece, the frame or glass is damaged the item maybe be returned for replacement,or repair of the damaged portion. The policy for return of a damaged commissioned or custom piece will be the same as set forth in "Damaged Goods" below.
Damaged Goods:
If you receive your art work or jewelry and a portion thereof is broken or damaged, promptly call us and we will authorize a return by giving you a return authorization number. Please ship or return the item to us using the return address on your invoice. We will then ship a new item back to you and refund the shipping charges.
All Sales are Final for items purchased through our vendor booth or picked up in person.
|
Q: How do I order a commissioned piece of art?
A: Contact KnockOut Design Gallery either by email, phone or mail. See our contact page for this information. Begin by letting the artist know what type of work you are interested in and the medium. Then, if you have not already spoken to the artist, let us know how we can contact you for follow up discussion of your commissioned piece or custom jewelry item.
|
Q: Can you do a painting from a favorite photograph of mine?
A: The artist at KnockOut Design Gallery under most circumstances can do her interprtation of your photograph. Under these circumstances, the artist may use artistic license to accomplish her interpretaion of your photo. Much of the artist's work is representational, and many times may look "exactly" like the photo, but it is never an exact copy of what is seen in the photo from which she is painting, it is her interpretation.
|
Q: Can I order a duplicate of an item I see at the KnockOut Design Gallery that is marked sold?
A: All of the items, with rare exceptions are one of a kind. Each of the Semi Precious stones and beads is different from the others and each piece is hand made. Also the components are not always available and vary from one source to another. Therefore it is possible to order a piece that is similar to another piece but duplicates are pretty much impossible. The exeption of course are the very simple one bead type of items.
|
Q: Can I order a duplicate of a piece of fine art that has been sold preiously?
A: In the future KnockOut Design Gallery hopes to offer signed, giclee prints of some of the fine art pieces presented at the gallery. Therefore, in the future prints will be available on some pieces. However, if you want an oil copy of an oil painting, similar pieces can be made, but like each painting is unique so any version you receive will be unique and not an exact copy of the inspirational piece.
|
Q: Can I order a custom piece of artisan jewelry that is composed of gold?
A: The artist can make 22k gold custom art jewelry, however, one half of the purchase price must be paid up front for the purchase of the artists supplies.
|
Q: Why did the artist decline to accept my fine art commission or custom artisan jewelry order?
A: You know those artists, finicky, mercurial, eccentric! There are really two main reasons why the artist may decline your request for a commissioned or custom piece: time and those muses resulting in artists being labeled as above. The artist feels that if she is not moved by the piece you are suggesting she create, than you as her patron will not be well served if she creates it anyway. After years of disatisfaction at attempts to create what others wanted her to create and not what she was inspired by, Kim O'Connor made a decision as an artist to only take on projects which are purely from the well of creativity from which she operates. So maybe she chose not to do your piece simply because it does not turn her on to use the vernacular. Or it may be because she does not have the time to get a finished piece to you in what she considers a reasonable time and therefor feels it would be better for all to simply not take the commission. Much of art takes a great deal of time to create and the artist must take this into account when considering whether to accept a commission. So don't feel bad, we are just trying to provide you with a piece that you will love and to do that the artist must love it too. And like we said, you just never know with those artists.
|
Q: What is a giclee print?
A: The Definition : Giclee (zhee-klay) - The French word "giclée" is a feminine noun that means a spray or a spurt of liquid. The word may have been derived from the French verb "gicler" meaning "to squirt".
The Term : The term "giclee print" connotes an elevation in printmaking technology. Images are generated from high resolution digital scans and printed with archival quality inks onto various substrates including canvas, fine art, and photo-base paper. The giclee printing process provides better color accuracy than other means of reproduction.
The Process : Giclee prints are created typically using professional 8-Color to 12-Color ink-jet printers. Among the manufacturers of these printers are vanguards such as Epson, MacDermid Colorspan, & Hewlett-Packard. These modern technology printers are capable of producing incredibly detailed prints for both the fine art and photographic markets. Giclee prints are sometimes mistakenly referred to as Iris prints, which are 4-Color ink-jet prints from a printer pioneered in the late 1970s by Iris Graphics.
The Advantages : Giclee prints are advantageous to artists who do not find it feasible to mass produce their work, but want to reproduce their art as needed, or on-demand. Once an image is digitally archived, additional reproductions can be made with minimal effort and reasonable cost. The prohibitive up-front cost of mass production for an edition is eliminated. Archived files will not deteriorate in quality as negatives and film inherently do. Another tremendous advantage of giclee printing is that digital images can be reproduced to almost any size and onto various media, giving the artist the ability to customize prints for a specific client.
The Quality : The quality of the giclee print rivals traditional silver-halide and gelatin printing processes and is commonly found in museums, art galleries, and photographic galleries.
The Market : Numerous examples of giclee prints can be found in New York City at the Metropolitan Museum, the Museum of Modern Art, and the Chelsea Galleries. Recent auctions of giclee prints have fetched $10,800 for Annie Leibovitz, $9,600 for Chuck Close, and $22,800 for Wolfgang Tillmans (April 23/24 2004, Photographs, New York, Phillips de Pury & Company.)
©1997-2007 Giclée Print Net, Inc. Please cite source if using this information.
|
Q: What if I don't want to pay for the phone call?
A: KnockOut Design Gallery is aware that you may find a fact that we did not have an 800 number troubling as you do not wish to incur long-distance charges. Until such time as we do have an 800 number, if you would like us to make the phone call, please simply e-mail as with your phone number and a request that we call you to discuss the purchase of a piece of jewelry, a fine art piece or to commission a piece of artisan jewelry, an oil painting, watercolor or an objet d'art.
|
|
|
|
